FAQ:
What to do If your package says it's been delivered but it has not?.
Wait one day. It is somewhat common for this to happen. The package shows up the next day 98% of the time.
OUR SHIPPING TERMS:
The risk of loss of products purchased at Kat Scrappiness passes to the purchaser upon delivery to the mail carrier. This is why we offer shipping insurance at the time of checkout. If you purchased shipping insurance, your order will be re-shipped or refunded.
If you DID purchase shipping insurance:
File a claim with us by sending an email to cs@katscrappiness.com. Please include the following information:
Damaged
- Brief statement about what happened
- Photos of the damaged item
- Shipping box w/packaging material used inside
- Invoice
Lost
- Brief statement about what happened
- Carrier tracking number
- Invoice
Stolen
- Brief statement about what happened
- Invoice
Please note that for lost and stolen packages, customers may be asked to wait 20 days for domestic and 30 days for international orders to file a claim
If you did NOT purchase shipping insurance:
We will provide you with a tracking number at the time that your order is shipped. If the package is lost or stolen, Kat Scrappiness cannot be held responsible. If your package is lost please visit the USPS Missing Mail page at: https://www.usps.com/help/missing-mail.htm to begin an investigation into the missing package.
If your tracking shows that the package was delivered but you did not receive it, the first thing you need to do is contact your local post office and provide them with the tracking number and ask them to help find your package.
If they are unable to find it and don't offer any advice, you may need to check with your neighbors to see if anyone else received your package.
To avoid lost packages, you may request signature confirmation and/or insurance on any order. This costs a few dollars more but if your order contains a high-value item or items, it may be worth it to have this option added. You can contact us here to request signature confirmation and/or insurance.
If your package was shipped by priority mail, the post office will cover the contents up to $100.00. You may have to wait a certain amount of time before filing a claim. (Usually 30 days).
We have had very few packages lost in all the years we've been doing this. It does not happen often, however, we recommend signature confirmation and insurance to anyone who is worried their package won't arrive. (mail theft, etc)
If your package is lost or missing, please follow the steps above and if there is anything we can do to assist you in locating your package, please contact us and we will be happy to assist in any way we can.
